Below, we have addressed some of the most common questions and concerns. For questions simply not answered here, please contact us or call 866-703-7961.
Who is Admin Recovery
Admin Recovery is a national, full service provider of receivable management services. We perform collection services at every stage of delinquency, for every type of account.
Admin Recovery is recognized as one of the leading providers of receivable management services to some of the nation's most renowned retailers, credit card issuers, debt purchasers and banks offering third party collection services for primary, secondary and tertiary accounts.
I don’t have any business dealing with Admin Recovery, so why can’t I just work with the original creditor?
Your account was past due with the original creditor, so they placed your account with Admin Recovery for 3rd party customer servicing.
How do I know that Admin Recovery is authorized to collect on my account?
You are more than welcome to contact the original creditor and confirm our authorization to collect on your account. Please call one of our trained and experienced collectors and they will be happy to assist you in providing the necessary contact information.
Why do I have to verify the last 4 digits of my social security number or confirm my date of birth and address when speaking to a representative of Admin Recovery?
We verify your personal information to confirm and protect your identity before disclosing any private and / or personal financial information. This protects you, as well as Admin Recovery and is required by law as well as our clients.
Can I make a payment at the store I bought the merchandise from?
In most cases, any payments made to the original creditor or to the store will be either rejected by the original creditor or store, or those payments will be forwarded to Admin Recovery for processing on our end. Once an account is placed with us, all communication, information sharing, transactions and payments flow through our office.
Can I pay online?
Yes! You can pay anytime at your convenience via the web by clicking here.